PrimeLending News
PrimeLending Earns Four 2021 Best-in-Class Awards from MortgageSAT

Dallas (March 14, 2022) – National home lender PrimeLending®, a PlainsCapital Company, has once again earned elite MortgageSAT® Best-in-Class Lender Awards in the Large Independent Lender tier in four categories for 2021.

  • Best Online Tools
  • Best Application Process
  • Best Loan Officers
  • Best Processors

Based on the previous year’s results and scores, the MortgageSAT Best-in-Class Lender Awards recognize only those lenders who have received outstanding ratings from the borrowers they served in 2021. The Best-in-Class Awards serve as a stamp of excellence and quality, and only go to the top performing lenders by segment.

“We’re so honored to receive these awards from our customers,” said Steve Thompson, President and CEO of PrimeLending. “Creating a positive, rewarding borrower experience is our top priority, and these awards affirm that our combination of fast, convenient technology, personal service and loan officer expertise is achieving that goal.”

PrimeLending offers the best of both worlds to homebuyers — step-by-step guidance from an expert loan officer and digital convenience that eliminates most of the paperwork from the mortgage process. With more than 1,250 loan officers located throughout the country, PrimeLending specializes in offering local mortgage expertise and personalized service to borrowers. PrimeLending’s acclaimed digital mortgage experience allows borrowers to apply online, prequalify1 for a mortgage, securely upload personal financial documents, track loan progress, pay fees and ask questions at any point in the process.

STRATMOR Group’s MortgageSAT® service, provided in conjunction with CFI Group, is recognized as the industry benchmark for mortgage borrower satisfaction and offers lenders a powerful management tool that gives lenders the control, visibility and context they need to manage and improve the borrower experience. Visit the MortgageSAT webpage(Link opens in a new tab) on the STRATMOR Group website for more information on the MortgageSAT Borrower Satisfaction Program.

About PrimeLending

PrimeLending, a PlainsCapital Company, is a national home lender combining personal guidance and local expertise with fast service, more choices and the flexibility to meet homeowners’ unique needs. We’re relentlessly focused on empowering our customers to boldly pursue their homeownership goals, whether they’re looking to buy, refinance or renovate a home. The PrimeLending team works alongside our customers in all 50 states, helping them make smart home financing decisions and have a rewarding experience along the way. Delivering on this promise for more than 30 years, we’re proud to consistently earn a 97% customer satisfaction rating2. PrimeLending is a wholly owned subsidiary of PlainsCapital Bank, which in turn is a wholly owned subsidiary of Hilltop Holdings Inc. (NYSE: HTH). More information at Equal Housing Lender.

1A prequalification is not an approval of credit, and does not signify that underwriting requirements have been met. Conditions and restrictions may apply.

2Survey administered and managed by an independent third party following loan closing. 97% satisfaction rating refers to the rating our customers give our loan officers. Our loan officers have received a 97% Customer Satisfaction Rating for the period 1/1/21-12/31/21.

All loans subject to credit approval. Rates and fees subject to change. Mortgage financing provided by PrimeLending, a PlainsCapital Company. Equal Housing Lender.

© 2022 PrimeLending, a PlainsCapital Company. (NMLS: 13649).