PrimeLending News
PrimeLending Rated Best-In-Class By Borrowers for Second Quarter

Dallas, TX – (August 2, 2021) – PrimeLending, a national home lender, rated first in four key categories in MortgageSAT® Best-in-Class Lender quarterly results for 2021. Based on borrower ratings in the Independent Mortgage Banking tier, PrimeLending took top honors in the following categories:

  • Loan Officers
  • Loan Processors
  • Mortgage Application Process
  • Online Tools

PrimeLending scored in second place in five additional main categories:

  • Likelihood to Use Again
  • Customer Satisfaction
  • Likelihood to Recommend
  • Likelihood to Comment
  • Net Promoter Score

MortgageSAT surveyed more than 73,000 borrowers from April 1-June 30, 2021 and their Best-in-Class rankings are inclusive of some of the biggest names in mortgage lending. PrimeLending’s outstanding performance topped all other lenders in the Large Independent Mortgage Banking Tier.

“We believe buying a home should be a positive, rewarding experience, and we’re thrilled to learn our customers agree,” said Tim Elkins, Chief Production Officer of PrimeLending. “These results confirm that PrimeLending has the premier mortgage professionals, digital mortgage tools and application process in the industry.”

For 2020, PrimeLending earned MortgageSAT® Best-in-Class Lender Awards for Best Online Tools and Best Application Process. The MortgageSAT Best-in-Class Lender Awards serve as a stamp of excellence and quality, and only go to the top performing lenders by segment.

STRATMOR Group’s MortgageSAT® service is recognized as the industry benchmark for mortgage borrower satisfaction and offers lenders a powerful management tool that gives lenders the control, visibility and context they need to manage and improve the borrower experience. Visit the MortgageSAT website(Link opens in a new tab) on the STRATMOR Group website for more information on the MortgageSAT Best-in-Class Lender Awards and the MortgageSAT Borrower Satisfaction Program.

About PrimeLending

PrimeLending, a PlainsCapital Company, is a national home lender combining personal guidance and local expertise with fast service, more choices and the flexibility to meet homeowners’ unique needs. We’re relentlessly focused on empowering our customers to boldly pursue their homeownership goals, whether they’re looking to buy, refinance or renovate a home. The PrimeLending team works alongside our customers in all 50 states, helping them make smart home financing decisions and have a rewarding experience along the way. Delivering on this promise for more than 30 years, we’re proud to consistently earn a 96% customer satisfaction rating*.

PrimeLending is a wholly owned subsidiary of PlainsCapital Bank, which in turn is a wholly owned subsidiary of Hilltop Holdings Inc. (NYSE: HTH). More information at Equal Housing Lender.

*Survey administered and managed by an independent third party following loan closing. 96% satisfaction rating refers to the average rating our customers have given our loan officers for the period 01/01/20-12/31/20.

All loans subject to credit approval. Rates and fees subject to change. Mortgage financing provided by PrimeLending, a PlainsCapital Company. Equal Housing Lender.

© 2021 PrimeLending, a PlainsCapital Company. (NMLS: 13649).